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Nitro Pro 12 slow to open


Romain Favre
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Romain Favre

Hello,

I also have the same problem.
I followed the procedures given without success.
I encounter this problem only with Nitro, no problem with Adobe, Foxit...

Thank you for coming back.

Romain for Admicom.

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  • Official Nitronaut
Allain Umailin

Hello @Romain Favre,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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