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Unable to re-activate Nitro Pro 11


ciprian ciorbaru

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ciprian ciorbaru

I was unable to activate the Nitro pro 11. I already deactivated using the ticket but is still showing error 23 . All devices are shown as deactivated. 

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Reymund Oyong

Hi @ciprian ciorbaru,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro Pro 11 license. Please try to activate Nitro Pro 11 again, it should be good to go.

Kind regards, 

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Kathryn Hansen

I am having the same issue.  I got a new computer, and I deactivated and uninstalled nitro on my old computer, but I keep getting the error code 23 and it won't let me activate it on my new computer.

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Kathryn Hansen
23 hours ago, Reymund G. said:

Hi @ciprian ciorbaru,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro Pro 11 license. Please try to activate Nitro Pro 11 again, it should be good to go.

Kind regards, 

Can you do this for me as well?  Thank you

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Reymund Oyong

Hi @Kathryn Hansen,

Thank you for reaching out to us through our Community Forums!

The same adjustment has been done on your Nitro Pro license. Please try to activate again by going to the Help tab > About Nitro Pro > Activate.

Kind regards, 

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