AD Solicitors 0 Report post Posted September 1, 2020 (edited) 5* I have tried to deactivate the license and activate it again but it still comes up with the Invalid License Number error. Can anyone help? Edited September 1, 2020 by Leslie V. Confidential information edited Quote Share this post Link to post Share on other sites
AD Solicitors 0 Report post Posted September 1, 2020 Also what is the support email for Nitro? Quote Share this post Link to post Share on other sites
AD Solicitors 0 Report post Posted September 1, 2020 (edited) I've attached an image for the license * Edited September 1, 2020 by Leslie V. Confidential information edited Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted September 1, 2020 Hello @AD Solicitors Thanks for reaching out to us! Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. Please let me know how that goes. Quote Share this post Link to post Share on other sites
kathleen white 0 Report post Posted September 1, 2020 Hello, I've tried activating my license on my new computer, but haven't had any success. I've already deactivated it from my old computer, and tried downloading the new version you posted the link for about an hour ago, but haven't had any success. Please let me know what other information you need from me so that I can start using the product I paid for. Thanks! Best regards. Quote Share this post Link to post Share on other sites
kathleen white 0 Report post Posted September 2, 2020 (edited) Hello Leslie, I've tried activating my license on my new computer, but haven't had any success. I've already deactivated it from my old computer, and tried downloading the new version you posted the link for yesterday, but haven't had any success. The License # is: 234***************. Please let me know what other information you need from me so that I can start using the product I paid for. Thanks! Best regards Edited September 2, 2020 by Reymund G. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted September 3, 2020 Hello @kathleen white Your serial number is for Nitro Pro 10. Please scroll down the following page to get the correct version 10 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps. Let me know if you require anything else. Quote Share this post Link to post Share on other sites
kathleen white 0 Report post Posted September 3, 2020 Thank you, Leslie. Quote Share this post Link to post Share on other sites
