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User on new machine not able to move license


James Friery
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One of our executives upgraded his hardware and is now trying to re-install.  Got to the activation page in support, but the page errors out saying "you can only deactivate 0 devices".

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Allain Umailin

Hello @James Friery,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Praveen Nayak,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

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Allain Umailin

Hello @James Friery,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If your executive is interested in upgrading his/her license to Nitro Pro 13 with a discounted rate, kindly have the user access our Upgrade Portal and enter the Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

The user should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

 

However if the user prefers working with an older version and as a courtesy, kindly have the user download Nitro Pro 10 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464

If the user is not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, the user can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the serial number.

Thank you for choosing Nitro and I hope this helps!

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