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Unable to change email

Steve Curtis

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I purchased Nitro Pro a while back when I was employed by a company and I used my company email address. I am no longer with the company and do not have the email address anymore. I would like to change it to my personal email. However it is telling me that the email address (my own) is already in use. I believe that this may be due to the fact that I forgot my credentials and requested a password change to my personal email, not realizing that my account was under my previous work email. I was able to remember my login credentials and have successfully logged in, but as mentioned I cannot change my email????

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Allain Umailin

Hello @Steve Curtis,

Thank you for reaching out to us through our Community Forums!

To further assist you, are you referring to your email address for Community Forum account or for Nitro Sign?

Thank you very much in advance and I am looking forward to hearing back from you. 

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