-23 Error - License number already used

[Craig Ford 0]

Hello,

A week or so ago, I deactivated Nitro Ver 10 from a system to use on another pc in our office. The day I deactivated it and attempted to re-use the key on the 2nd system, it produced the error: ""-23 Error - License number already used". I assumed that there might have been a delay of some sort, so I tried it again today, same error. I've checked on the website and it says "Number of Activation's 1, Number of Activation's Allowed: 2". Is it possible for someone to reach back to me about this issue?

 

Thanks,

Craig.

 

 

[Reymund G. 0]

Hi @Craig Ford,

Thank you for reaching out to us through our Community Forums!

Could you please provide the serial number you use to activate Nitro Pro 10?
I need this information so I could check its activation records and see what is causing the issue.

You can send the serial number through private message. Simply mouse hover to my profile then click the 'Message' link.

Kind regards, 

[Jeremy Rasmussen 0]

I am having the same problem.  I have both activations available, but it gives me this error.

[Craig Ford 0]

Hello,

Its been a week and we still need assistance with this issue, can someone please assist me, i have not heard from the rep above. Please please, I need a resolution today, we have invoices that are piling up that need to be fulfilled.

 

 

Thanks,

Craig.

[Reymund G. 0]

Hello @Craig Ford,

I have responded to your private message along with the details on how you could proceed with the activation using the serial number sent. 

Kind regards,

[Reymund G. 0]

Hi @Jeremy Rasmussen,

An adjustment has been made on your Nitro Pro license. Please try to activate again and it should be good to go. 

Kind regards,