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Activation & Freezing Nitro 13 while using search option


Dr. Satyapal Singh Meena
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Dr. Satyapal Singh Meena

Dear Sir, My Nitro pro 13 was having freezing while searching, therefore, I run repair as per community discussion. After repair the product is demanding Activation and  I am unable to active the product. Further the issue of freezing is highly disturbing which is still there.

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  • Official Nitronaut

Hello @Dr. Satyapal Singh Meena

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:

- A detailed description of the issue you are experiencing
- The file you are working on so we can test
- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.

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Dr. Satyapal Singh Meena

1. When I open any PDF file in Nitro Pro 13 and search any word in the  document, the Nitro stops working and mouse pointer also stuck. The file got frozen. 

2. This issue is with all pdf files. It's not restricted to single file, hence no use of sending specific file.

3. Nitro Pro 13.24.1.467

4. For activation_Click on activation, which show an error message " there was a connection issue". When go for mannual_some instructions are there which are not working even though following proper steps as shown. 

5. Trying to attach a screen shot, but an insert image from URL could not be understood

Please help. If you ask me after upgrading Nitro, its creating huge problem and killing a lot of time. 

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  • Official Nitronaut

Hello @Dr. Satyapal Singh Meena

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
http://install.nitropdf.com/professional_13241467/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all of your open applications and install Nitro Pro 13 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps!
 

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