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Activation Problem


Musette Chan
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I had previously installed and successfully activated Nitro Pro, but I had system restore my computer. Now Nitro Pro is giving me activation problems, and it seems the only way to activate is "manually", which it is not allowing me to do, or it is asking me to configure a proxy, which I am not using. I would like to get this activated.

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I have tried turning off my virus protection and firewall to see if that was what was affecting it, but it still doesn't work. Might there be another problem I am not seeing? I would appreciate any suggestions.

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  • Official Nitronaut
Allain Umailin

Hello @Musette Chan,

Thank you for reaching out to us through our Community Forums!

Based on the information you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, kindly follow these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13241467/install-cleanup/install-cleanup.zip

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.24 using below offline installers: 

x32 http://install.nitropdf.com/professional_13241467/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13241467/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Help!!!!! I’ve deactivated my Nitro Pro 11 on all my PC’s that are no longer in use. But now  I can’t activate my software on my new PC, I’m stuck in trial mode and it expires soon. I can’t live without my Nitro! License # 234*******.

Edited by Reymund G.
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  • Official Nitronaut
Allain Umailin

Hello @Nate Menag,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Nate Menag,

Yes I did received the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

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1 hour ago, AllainU said:

Hello @Nate Menag,

Yes I did received the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

Hi Allain, thank you for handling this. I visited the upgrade page and there were 3 different prices listed - which one is accurate? $29.99 / $49.99 / $79.99 ?

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  • 2 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Nate Menag,

Please go ahead with 79.99 and also select 49.99 for our VIP Access.

Please note Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

Thank you for choosing Nitro and I hope this helps.

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