Deactivation when computer not available

[MJ Hunter]

I need to deactivate NitroPro 9 from a computer that has crashed and no longer able to access the hard drive.  I've tried contacting support, but it is not available to me.  Is there a way to deactivate an license on the web or by contacting Nitro Software directly?

[Reymund Oyong]

Hi @MJ Hunter,

Thank you for reaching out to us through our Community Forums!

You can use our license portal to deactivate  a license for single-user license.
The link to the portal is https://licenses.gonitro.com/prd/portal enter your serial number then click the Deactivate button. 

Kind regards, 

Edited September 8, 2020 by Reymund G.

[MJ Hunter]

Thank you!

Martha-