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Deactivation when computer not available

MJ Hunter

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I need to deactivate NitroPro 9 from a computer that has crashed and no longer able to access the hard drive.  I've tried contacting support, but it is not available to me.  Is there a way to deactivate an license on the web or by contacting Nitro Software directly?

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Reymund Oyong

Hi @MJ Hunter,

Thank you for reaching out to us through our Community Forums!

You can use our license portal to deactivate  a license for single-user license.
The link to the portal is https://licenses.gonitro.com/prd/portal enter your serial number then click the Deactivate button. 

Kind regards, 

Edited by Reymund G.
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  • 4 months later...

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