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Transfer NitroPro v9 to new computer


Joe SG
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Hi community/support,

 

we (parent company) acquired a business recently. This business apparently purchased 5 units of Nitro Pro in 2016, per the Purchase Order that I saw.

IT is trying to copy the serial number from the old computer to a new computer. The serial number from HK_Local_machine\Software\Nitro\Pro\9.0 on old computer doesn't seem to work when I key into the new NitroPro v9 install, nor does it work when I key into Nitro website.

Any suggestions?

thanks.

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  • Official Nitronaut

Hi @Joe SG.

Thank you for reaching out to us through our Community Forums!

Could you please provide the serial number you are using to activate the software? You can send this through private message (mouse hover my profile then click the Message link). 
Also, what is the version of Nitro Pro installed on the computer? This can be located under the Help tab > About Nitro Pro.

Kind regards, 
 

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