Roydon Michael Posted September 7, 2020 Report Share Posted September 7, 2020 I have a valid Nitro Pro 11 activation code, but for some reason the software is asking me to fill it in (it was previously activated) and it's not working. I understand that support hs ended for this version, but that doesn't mean it should be automatically disabled, it should at least allow me to use it in it's current form (but receive no updates, etc). Please can you tell me why the software automatically de-activated me and now refuses to let me activate it again ? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted September 8, 2020 Official Nitronaut Report Share Posted September 8, 2020 Hi @Roydon Michael, Thank you for reaching out to us through our Community Forums! Your machine may have processed a Windows update which made the software revert to expire trial mode. Please provide the serial number you use to activate the software so we could check its record and do necessary adjustment when needed. Kind regards, Link to comment Share on other sites More sharing options...
Roydon Michael Posted September 8, 2020 Author Report Share Posted September 8, 2020 (edited) My serial is: 234***-******-****** Edited September 8, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted September 8, 2020 Official Nitronaut Report Share Posted September 8, 2020 Hi @Roydon Michael, I have made an adjustment on your license. Please try to activate again by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click on Activate. Kind regards, Link to comment Share on other sites More sharing options...
Roydon Michael Posted September 8, 2020 Author Report Share Posted September 8, 2020 Sorted now, thanks ! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now