Jane Ibardaloza Posted September 8, 2020 Report Share Posted September 8, 2020 Hi! I have a PC where the Nitro Pro 8 is installed but I wanted to transfer it to another PC. What I did is I uninstalled Nitro Pro 8 on the 1st PC where it is activated and installed Nitro Pro 8 on the new PC where I will be transferring it but when I am activating the serial number, it says it doesn't exist. This is the serial number: NP**********1ACB378 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted September 8, 2020 Official Nitronaut Report Share Posted September 8, 2020 Hi @Jane Ibardaloza, Thank you for reaching out to us through our Community Forums! Please ensure that you have Nitro Pro 8 installed on your computer since you have a version 8 serial number. You can check the version by going to the Help tab > About Nitro Pro. If you have installed a different version, please uninstall then install Nitro Pro 8 by downloading the installer from the following location: 32bit - http://install.nitropdf.com/pro8/en/retail/nitro_pro8.exe 64bit - http://install.nitropdf.com/pro8/en/retail/nitro_pro8_x64.exe If you are not sure whether to download the 32bit or the 64bit, check the link below:https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 After installing Nitro Pro 8, proceed on activating it. If you are getting an activation error message, please provide the following: 1. Your Nitro Pro 8 serial number. You can send this through private message. 2. Screenshot of the activation error message. 3. Version of Nitro Pro installed on your computer. Kind regards, Link to comment Share on other sites More sharing options...
Jane Ibardaloza Posted September 10, 2020 Author Report Share Posted September 10, 2020 Hi. I already installed Nitro Pro 8 on my new PC. But when I activate the license, it says that the serial number is incorrect which I got that copy on my old PC. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted September 14, 2020 Official Nitronaut Report Share Posted September 14, 2020 Hi @Jane Ibardaloza, I have sent you a private message regarding the details of your Nitro Pro 8 serial number. Kind regards, Link to comment Share on other sites More sharing options...
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