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Text inserted using v13.15 is not compatible in Adobe


John Santos
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Hi ...

Just wondering if anyone has any idea how to solve this issue?

I opened a PDF using NitroPro 13.15

I added a few lines of text using Nitro's insert Text function ... -- the PDFs look perfect within Nitro Pro. 

However, after saving it and sending it to another party using Adobe Acrobat -- the text appears as dots both on screen, and upon printing.  The user of Adobe Acrobat has to "change font size" of the said text to another size before it will appear "correctly"  and print correctly.

Is this a bug in nitro?  or are there workarounds?

Thank you so much!

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  • Official Nitronaut

Hi @John Santos,

Thank you for reaching out to us through our Community Forums!

Would you be so kind to share the document so we can test and see if the issue can be reproduced on our end? 
You can share this information by sending me a private message (mouse hover my profile then click the 'Message' link).

Kind regards, 

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