Nitro Pro 13 activation error after update

[lunamr_04@hotmail.com 0]

Hello, I ask for your support to reinstall an updated Nitro Pro 12 license, previously Nitro Pro 12.

Previously I had Nitro Pro 12, after restoring my PC and reinstalling Nitro Pro 12 it gave me the message that the license needed to be deactivated, 
perform the indicated steps and when I reactivated it I would send a message. that it is already in use.

later my Nitro Pro 13 license and when activating the license it gives me a message that the license does not exist.

I hope you can support me, please.

[Reymund G. 0]

Hi @lunamr_04@hotmail.com,

Thank you for reaching out to us through our Community Forums!

The error message 'license does not exist' means you are applying a serial number that does not fit the version.
When you use your version 13 serial number, please make sure that you install Nitro Pro 13 version. You can check the version by going to the Help tab > About Nitro Pro. 

If needed, the Nitro Pro 13 installer can be downloaded from the following location: 
https://www.gonitro.com/nps/product-details/downloads - click the 'Download Nitro Pro 13' link.  

Since you have upgraded your version 12 license to 13, please install Nitro Pro 13 then activate it using your new serial number.

Kind regards, 

[lunamr_04@hotmail.com 0]

in my case I did not receive a new serial, when I upgrade to nitro Pro13 I ask for the code of the Nitro Pro 12 Version
 and at the end of the payment the legend that I threw was: install Nitro Pro 13 and enter the current serial.

Before updating the license it did not allow me to activate any product, so I decided to update my serial to Nitro Pro13.

I already installed the Verison Nitro Pro 13 and the message is the same "the serial number entered does not exist"

[Rahul Sonpasare 0]

Dear Team,

Please help for activation, whenever i click the activation tab, that tab is not working.

Please help i have Nitro Pro 13

 

 

[Reymund G. 0]

Hello @lunamr_04@hotmail.com,

I sent you a private message about the details of your Nitro Pro 13 serial number. Please check on it.

Kind regards, 
 

[Reymund G. 0]

Hi @Rahul Sonpasare,

Thank you for reaching out to us through our Community Forums!

Could you please confirm if you are getting the error message 'There was a connection issue' when clicking the Activate button under the Help tab > About Nitro Pro section? 

Kind regards,