Ray Chu Posted September 15, 2020 Report Share Posted September 15, 2020 Hi Support We use Nitro Pro in Remote Desktop and it freeze randomly. Is there any solution? Thanks in advance. Ray Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 15, 2020 Official Nitronaut Report Share Posted September 15, 2020 Hello @Ray Chu, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)? -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. -Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features. -Was your program previously installed on a physical machine then you recently migrated it to a Remote Desktop environment? How many users are connecting via Remote Desktop to access the program? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now