Nitro Pro freeze randomly in Remote Desktop connection

[Ray Chu 0]

Hi Support

We use Nitro Pro in Remote Desktop and it freeze randomly. 

Is there any solution?

Thanks in advance.

Ray

[AllainU 0]

Hello @Ray Chu,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Was your program previously installed on a physical machine then you recently migrated it to a Remote Desktop environment? How many users are connecting via Remote Desktop to access the program?

Thank you very much in advance and I am looking forward to hearing back from you.