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CleanTech92058

Create Stamp - text inside stamp border is sideways

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CleanTech92058

Greetings,

When creating or adding a stamp to an existing document, the text inside the stamp shape turns so that it reads from top to bottom - instead of from left to right.  The stamp shape remains 'normal'. 

This happens usually on existing .pdf documents - not ones I create myself.   I've tried changing the stamp size, etc. without any success.  Is this due to the existing document formatting....?

Any ideas on how to overcome this?

Thank you.

 

 

 

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AllainU

Hello @CleanTech92058,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Are you having issue with stamps on PDFs files with mixed page orientations (portrait and landscape)?
-Nitro Pro build (format is 12.x.x.x, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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CleanTech92058

HI Allain

I sent the S/N as a private message.

We are using Nitro Pro 12.14.0.558

Document orientation does not seem to matter.

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AllainU

Hello @CleanTech92058,

Thank you for the private message.

Let us try some troubleshooting by referring to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 12.16 using below offline installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you if updating helps. 

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CleanTech92058

Thank you, Allain

The above solution seems to have worked.  Much appreciated.

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