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Brandon Miller

Nitro Pro 9

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Brandon Miller

I am trying to find an exe to install Nitro Pro 9 on a pc in my office. I upgraded my user's PC and the exe I have is from 2015 and wont finish the installation. I've searched the forums here and any links posted in previous topics just go to a page advertising the free trial.

Thank you in advance for your help!

 

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AllainU

Hello @Brandon Miller,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to many feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.

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Brandon Miller

Thank you for all of your assistance thus far.

We decided to ugrade my users license. I did so and she never received the email confirmation with the new serial number. We check her spam folders and nothing was there either.

If you could help me find out what this new one is I would greatly appreciate it.

 

Thanks again!

Brandon

Edited by Brandon Miller
grammar

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AllainU

Hello @Brandon Miller,

In order to further check our records, could you please provide the email address that was entered to purchase the newest version?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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