NitroPDFDriverCreator.exe - System Error

[Jon Hartley]

When creating a PDF one user is getting the following error:

NitroPDFDriverCreator.exe - System Error

The code execution cannot proceed because edgegdi.dll was not found.  Reinstalling the program may fix this problem.

The program does actually create the PDF, but the error happens every time a PDF is generated by NitroPDF

I believe the version is 12.5.0.268

Edited September 15, 2020 by Tech Support

[Allain Umailin]

Hello @Tech Support,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro 12. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

Thank you very much in advance and I am looking forward to hearing back from you. 

[Donna Regenbaum]

I"m having the same issue. This started after I upgraded from Win7 to Win10. I get the error "The code execution cannot proceed because edgegdi.dll was not found. Reinstalling the program may fix this problem." I've tried uninstalling and reinstalling 3 times. Still not working.

I have Nitro Pro 9.5.4.22. And when I check for updates, I get a message saying "there was a problem while checking for update".

I appreciate any help.

Thanks.

[Allain Umailin]

Hello @Donna Regenbaum,

Thank you for reaching out to us through our Community Forums!

With the release of Nitro Pro 13, please be informed that we no longer support the version (Nitro Pro 11 and below) of your Nitro Pro as per our Sunset Policy: https://www.gonitro.com/support/sunset-policy that is why we highly recommend that you upgrade by going to our Upgrade Portal https://www.gonitro.com/pro/upgrade 

If you would like to trial our latest product, Nitro Pro 13, you can download it from here:  https://www.gonitro.com/download OR https://www.gonitro.com/pro/try 

It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos 

Thank you for choosing Nitro and I hope this helps.