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NitroPDFDriverCreator.exe - System Error

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Tech Support

When creating a PDF one user is getting the following error:

NitroPDFDriverCreator.exe - System Error

The code execution cannot proceed because edgegdi.dll was not found.  Reinstalling the program may fix this problem.

The program does actually create the PDF, but the error happens every time a PDF is generated by NitroPDF

I believe the version is 12.5.0.268

Edited by Tech Support

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AllainU

Hello @Tech Support,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro 12. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108

Thank you very much in advance and I am looking forward to hearing back from you. 

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