Victor Barrios 0 Report post Posted September 16, 2020 Hello, I have an error during nitro 11 pro installation. This error is not very useful as is not a detailed error: Pic 1 Please, could you support? Best regards. Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted September 16, 2020 (edited) Hi @Victor Barrios, Thank you for reaching out to us through our Community Forums! Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to many feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates As a courtesy, you may try the steps mentioned from this thread and see if it helps you install Nitro Pro 11: Kind regards, Edited September 16, 2020 by Reymund G. Share this post Link to post Share on other sites
Victor Barrios 0 Report post Posted September 17, 2020 Hello Reymund, I have just performed every steps on the doc file you attached but I having the same error. There is any folder where I could find logs from the installation? Best regards. Share this post Link to post Share on other sites
