Jim Holms 0 Report post Posted September 17, 2020 Hi, i've purchased and used the Nitro 8 for a few years. Everything was working great till recently. When opening pdf files, the computer's screen tends to black out for 10-20 seconds, before coming in again. The desktop icons for example also went cranky. This happened consistently till Nitro has been removed. Have removed and reinstalled the program many times over and the issues happened consistently when Nitro was installed. Please advise what could be wrong, and what can be done to resolve this issue. I'm running Windows 7 Pro. MY IT guy tried to get in touch with Nitro team and similarly was not getting a response. They advised me to switch to Adobe instead which is more responsive when it comes to technical support. Hoping i can get a response and some useful assistance from the technical team as my email went answered for the longest time, and it seems like priority is not on small time user like myself. Jim. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted September 17, 2020 Hello @Jim Holms, Thank you for reaching out to us through our Community Forums! With the release of Nitro Pro 13, please be informed that we no longer support the version (Nitro Pro 11 and below) of your Nitro Pro as per our Sunset Policy: https://www.gonitro.com/support/sunset-policy that is why we highly recommend that you upgrade by going to our Upgrade Portal https://www.gonitro.com/pro/upgrade If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/download It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
