License activation

[Célio Rodrigues]

Hello, 

I am trying to activate a license in a computer but i get error 23, i have used the portal to clear the licenses,  but with no avail.

it's safe to send the key within this forum?

CR

[Allain Umailin]

Hello @Célio Rodrigues,

Thank you for reaching out to us through our Community Forums!

Yes it is safe by sending me a private message (hover your mouse on top of my name 'AllainU' and select 'Message').

Thank you very much in advance and I am looking forward to hearing back from you. 

[Célio Rodrigues]

thank you Allain, just sent the message, thanks.

 

CR

[Célio Rodrigues]

Allain,

Just download version 11 from https://kb.gonitro.com/knowledgebase#/search/online/000004464, and it give me the message that have reached the maximum number of instalations. 

thanks.

[Allain Umailin]

Hello @Célio Rodrigues,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

Please be aware that the issue of license reverting to 'Trial Expired' when a major Windows Updates was installed and generating null-id (Computer ID of all '0's) has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates

However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.