Augusto SAVIO 0 Report post Posted September 18, 2020 I have been a Nitro Pro 9 user for a long time. Due to a hard disk change I have lost the Software and I want to reload it. I have the corresponding serial number. The problem is that on the Nitro Pro website there are all the Nitro Pro prior to the year 2020, however if one wants to download Nitro Pro 9 the site redirects you to the latest Nitro Pro Software. My question is from where can I download the Nitro Pro 9? Greetings and thanks Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted September 18, 2020 Hello @Augusto SAVIO, Thank you for reaching out to us through our Community Forums! With the release of Nitro Pro 13, please be informed that we no longer support the version (Nitro Pro 11 and below) of your Nitro Pro as per our Sunset Policy: https://www.gonitro.com/support/sunset-policy that is why we highly recommend that you upgrade by going to our Upgrade Portal https://www.gonitro.com/pro/upgrade If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos My sincere apologies and as much as I would like to, we no longer have the installers for Nitro Pro 9 in our archive due to the security risks associated in our Security page https://www.gonitro.com/nps/security/updates Again, my apologies for this inconvenience. Quote Share this post Link to post Share on other sites
Andrei Cepleanu 0 Report post Posted September 20, 2020 Dear AllainU, this is a very unpleasant firm policy. In this way, you are forcing old customer happy with one of your older versions, to buy a new one, if they find themselves in the same situation as Augusto! Other firms as Acronis, are offering their customers the possibility to re-download any soft they have have bought, even if it is an older "not supported" version. Besides, Augusto is in not asking for any support, just to obtain again what he already payed for. Regards, Andrei C Lausanne Switzerland Quote Share this post Link to post Share on other sites
Suresh Subramanian 0 Report post Posted October 22, 2020 Hello Allain U, At least you should give an option of upgrading to newer version with discount for existing customer using older version; do you have any options like that? Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 22, 2020 Hello @Suresh Subramanian, Thank you for reaching out to us through our Community Forums! Yes you can upgrade to Nitro Pro 13 with discounted rate by visiting our Upgrade Portal and entering your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
Jeremy Foster 0 Report post Posted Saturday at 04:54 PM This lost me as a Nitro customer. I know it's beneficial to Nitro to limit all users to more recent versions, but it's not beneficial to the users. I haven't been upgrading to more recent versions because Nitro has gotten convoluted and cumbersome. Now my choice is taken away, so I need to move on. Quote Share this post Link to post Share on other sites
