Susan Moeller 0 Report post Posted June 9, 2020 My laptop crashed and OS had to be reinstalled. My serial number is recognized on your site when I went to there to deactivate it for the new activation, but the current version of Nitro Pro is not accepting my serial number, stating it does not exist. How do I activate previously purchased Version 7 on my restored laptop? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 10, 2020 Hello @Susan Moeller Thank you for your message - I can help you out. Please get the correct version 7 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope this helps! Share this post Link to post Share on other sites
Susan Moeller 0 Report post Posted September 21, 2020 Hi, can you send me the Nitro Pro 7 installer or direct me to where I can find it? I upgraded a laptop and need to reinstall. Share this post Link to post Share on other sites
Susan Moeller 0 Report post Posted September 22, 2020 Hi, can you send me the Nitro Pro 7 installer or direct me to where I can find it? I upgraded a laptop and need to reinstall. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted September 23, 2020 Hello Susan, Please note, we no longer support Nitro Pro 7. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy If you would like to trial our latest product, Nitro Pro 13, you can download it from here: https://www.gonitro.com/pro/try It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos Cheers! Share this post Link to post Share on other sites
Susan Moeller 0 Report post Posted September 23, 2020 I am not looking for support, I only want the installer to a version of Nitro that I paid for and was working fine and that I need no guidance on how to use. One was just sent to me in June but the link is no longer working. Are you not going to provide the installer and force me to purchase the new version now? Share this post Link to post Share on other sites