Cal Holfeld Posted September 22, 2020 Report Share Posted September 22, 2020 Hello, Had a computer die and trying to activate Nitro Pro 11 on the new install. It's the same computer with a SSD replaced and Windows installed. I deactivated it but Nitro is still saying activated too many times. Any ideas? Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 22, 2020 Official Nitronaut Report Share Posted September 22, 2020 Hello @Cal Holfeld, Thank you for reaching out to us through our Community Forums! Since you have multiple Nitro Pro 11 programs under you account, could you please provide the serial number you are having issue activating? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Cal Holfeld Posted September 22, 2020 Author Report Share Posted September 22, 2020 19 minutes ago, AllainU said: Hello @Cal Holfeld, Thank you for reaching out to us through our Community Forums! Since you have multiple Nitro Pro 11 programs under you account, could you please provide the serial number you are having issue activating? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. PM'd you! Link to comment Share on other sites More sharing options...
Ovidiu Rontu Posted September 23, 2020 Report Share Posted September 23, 2020 Hello AllainU, Identical problem with me (Ovidiu Rontu) - Nitro Pro 10... Please advise, what I can do? Ovidiu Rontu Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 24, 2020 Official Nitronaut Report Share Posted September 24, 2020 Hello @Ovidiu Rontu, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 10? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 24, 2020 Official Nitronaut Report Share Posted September 24, 2020 Hello @Cal Holfeld, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Cal Holfeld Posted September 24, 2020 Author Report Share Posted September 24, 2020 Thank you @AllainU! For now, I'll stick with version 11 so I appreciate the license adjustment Link to comment Share on other sites More sharing options...
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