Can't see full serial number

[Aine Kelly]

Hi

I need to transfer my nitro from my old new laptop. 

I followed the online instrucions which say to take a note of the serial number and then deactivate the software on the old laptop,  and install it on the new laptop,  and then insert the serial number. 

My issue is that I can't view the full serial numbersin Nitro, it is all xxxx except for 5 digits. I also can't find an email choosing the serial number which was another solution. 

Can you tell me how I get my serial number and is the above the correct way to get my Nitro onto my new laptop. 

Thanks

Aine

 

[Allain Umailin]

Hello @Aine Kelly,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please activate your program using the serial number I sent to you privately?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Aine Kelly,

Thank you for getting back to me and for providing screenshots via private message.

Based on the screenshots you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

To address this issue, please refer to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13353685/install-cleanup/install-cleanup.zip

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.35 using below offline installers:

x32 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13353685/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you.