re-installing software due to PC upgrade

[Ibrahim Abid 0]

We've recently upgraded some of our PC's to windows 10 (change of units) and I am struggling to re-install the software. The serial number from the original purchase (Jan 2019) is not recognised.

Does anyone know how I can solve?

 

Thanks

Ibby

[AllainU 0]

Hello @Ibrahim Abid,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[AllainU 0]

Hello @Ibrahim Abid,

Thank you for your private message.

The seller in eBay where you purchased the program is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number do not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. Based on the information you provided me, they asked first for the software's installation ID before providing the serial number then instructed you to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number. 

My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server.

You may reach out to eBay Customer Service for assistance and to report this fraudulent seller.

If you are interested in purchasing Nitro Productivity Suite - Basic from our website, kindly visit https://www.gonitro.com/pricing 

Thank you and good luck!