dan lintz Posted September 25, 2020 Report Share Posted September 25, 2020 Installed and tried to use but error message "Trial Expired" I did also sign up for sign which is working. I would still like to try the product can I get a code or something? Thx! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 25, 2020 Official Nitronaut Report Share Posted September 25, 2020 Hello @dan lintz, Thank you for reaching out to us through our Community Forums! Could you please confirm it is your first time to install a trial of Nitro Pro program on your machine and it shows Trial Expired? In order for me to further assist you with your concern, could you please provide the following?: -The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -The Computer ID of your Nitro Pro 13 by referring to this workflow: Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
dan lintz Posted September 25, 2020 Author Report Share Posted September 25, 2020 Yes first time new computer Yes Trial expired 13.24.1.467 2V5GQz2QTyihL3R4tiUS thx! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 29, 2020 Official Nitronaut Report Share Posted September 29, 2020 Hello @dan lintz, Thank you for this information. Let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13263505/install-cleanup/install-cleanup.zip 3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13 using below direct installers: x32 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Michael casson Posted February 2, 2021 Report Share Posted February 2, 2021 (edited) I had same issue, "trial expired" before i used it, tried the above all items redownloaded to get exactly the same message??? New Razer laptop Win 10, and ideas please support? Thanks Mike VvcfcY0cfI2Yl5HdbFpn Edited February 2, 2021 by Michael casson Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 2, 2021 Official Nitronaut Report Share Posted February 2, 2021 Hello @Michael casson, Thank you for reaching out to us through our Community Forums! Let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip 3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13.33 using below direct installers: x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Kendall Burgemeister Posted February 2, 2021 Report Share Posted February 2, 2021 I'm having the same problem. Installed today and immediately had "expired trial" at top of screen. Tried the troubleshooting above and the problem persists. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 3, 2021 Official Nitronaut Report Share Posted February 3, 2021 Hello @Kendall Burgemeister, Thank you for reaching out to us through our Community Forums. Could you please confirm you have installed Nitro Pro 13.33.2.645? If yes, would it be possible to provide the Computer ID that the program generated by referring to the screenshot above? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Kendall Burgemeister Posted February 3, 2021 Report Share Posted February 3, 2021 Confirmed on 13.33.2.645 Computer ID: Xjq2qUHSIj/sBaI/q1Fi Link to comment Share on other sites More sharing options...
Michael casson Posted February 3, 2021 Report Share Posted February 3, 2021 (edited) 11 hours ago, AllainU said: Hello @Michael casson, Thank you for reaching out to us through our Community Forums! Let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip 3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 4. Download and install Nitro Pro 13.33 using below direct installers: x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 Thank you for choosing Nitro and I hope this helps. Hi, yes tried the above and still the same issue. Nitro 13.26.3.505, ID VvcfcY0cfI2Yl5HdbFpn So not 13.33, but that was from the link above, so the link is to an older version of Nitro ?? Edited February 3, 2021 by Michael casson Link to comment Share on other sites More sharing options...
Katy Lavery Posted March 11, 2021 Report Share Posted March 11, 2021 I am also having this issue. Followed the troubleshooting steps but still showing as expired. Can anyone help? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 12, 2021 Official Nitronaut Report Share Posted March 12, 2021 Hello @Katy Lavery, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -The Computer ID of your Nitro Pro 13 by referring to the workflow in the above screenshot. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Katy Lavery Posted March 15, 2021 Report Share Posted March 15, 2021 On 3/12/2021 at 2:52 PM, AllainU said: Hello @Katy Lavery, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features. -The Computer ID of your Nitro Pro 13 by referring to the workflow in the above screenshot. Thank you very much in advance and I am looking forward to hearing back from you. Hello, The build is 13.26.3.505 and my computer ID is eIV4Z2v8PD1TeRRwHUh1. Thanks for your help. Katy Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 24, 2021 Official Nitronaut Report Share Posted March 24, 2021 Hello @Katy Lavery @Kendall Burgemeister @Michael casson, Thank you for your posts and our sincere apologies for this inconvenience. While we are still investigating this 'Trial Expired' issue after installing the program for the first time on your machines, we highly recommend purchasing 'Nitro Pro' with a discounted rate by going to our webpage https://www.gonitro.com/pricing Rest assured that if in case Nitro Pro does not fit your needs, we can process a refund in your behalf. Thank you for your patience and again, our sincere apologies for the inconvenience. Link to comment Share on other sites More sharing options...
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