PDF files won't open

[Charles W Billow 0]

I just installed Nitro Pro, and it won't open pdf files.  I get an error 0x00000000.  The files themselves open fine in Edge or Acrobat.

Is there some setting I missed or need?

[Reymund G. 0]

Hi @Charles W Billow,

Thank you for reaching out to us through our Community Forums!

Please provide details to the following so we could start troubleshooting this issue:

1. The version of Nitro Pro installed on your computer. This can be located under the Help tab > About Nitro Pro.
2. The serial number you used to activate the software.
3. Screenshot of the exact error message.
4. Are the PDF files being accessed directly on your local drive? Or, from a network/shared drive?
5. Generate the SupportTools log. Open Nitro Pro then navigate to Help tab > Support Tools. Under Support tab, click Save to File then save the file. 

You can send these information through private message especially the serial number. To send a private message, mouse hover to my profile then click the 'Message' link.

Kind regards,

[Charles W Billow 0]

Reymund:

Nitro Pro version:  13.24.1.467
Serial#: 504***************

Yes, the error occurs opening files on my local hard drive.

I don't see where to attach the tools zip or the image of the error, only see pasting the url

 

Edited October 6, 2020 by Reymund G.

[Reymund G. 0]

Hello @Charles W Billow,

You can send me a private message to attach the support tools file and screenshot of the error message. To send a private message, mouse hover my profile then click the 'Message' link. 

Kind regards,

[Joona Kuronen 0]

Hello @Reymund G.

i have same issue with Nitro Pro. I sent you private message, could you check that?

 

 

[Reymund G. 0]

Hi @Joona Kuronen,

Thank you for reaching out to us through our Community Forums!

I have sent my response to your private message. Please check on it and I hope it works for you. 

Kind regards,

[BCM van Wijk 0]

I have the same problem.

 

Nitro starts (Nitro Pro 13) is visible on the task bar, but when selecting it does not open.

Treid to re-install, no help.

I don't know why or what change on my laptop.

 

Brgds,  BCM

[Reymund G. 0]

Hello @BCM van Wijk,

I have sent my response to your private message. Please check on it and see if it works for you. 

Kind regards,

[Charles W Billow 0]

@Reymund G.

I needed to re-setup my system, and in doing so I just today reinstalled Nitro Pro.  It now seems to be working.  If the issue returns I will visit here again.  Thanks.