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Ernest Cutler

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Hi. trying to transfer licence from old computer. I have deactivated old program and uninstalled it. I cant get the new computer to activate. It is telling me the serial number does not exist but it shows up when I go to the find licence page on the nitro website.

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  • Official Nitronaut

Hi @Ernest Cutler,

Thank you for reaching out to us through our Community Forums!

You may have installed a Nitro Pro version that does not match your license's version. 
Please send me your serial number through private message so I could check its version. To send a message, simply mouse hover my profile then click the Message link.

Kind regards,

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