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activation portal not working

stuh persky

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even after deactivating the license, the program won't accept the license # on the new computer; i can't use the program on my new computer and the old one has completely crashed.  i cannot activate nitro using the license # and the activation portal you have set up.

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  • Official Nitronaut

Hi @stuh persky,

Thank you for reaching out to us through our Community Forums!

Please be aware that your Nitro Pro serial number is a version 12 license and it will only work on a Nitro Pro 12 installation.
Kindly uninstall Nitro Pro on your new computer then install Nitro Pro 12 by downloading the installer from the following location:

https://www.gonitro.com/nps/product-details/downloads - Click the Download Nitro Pro 12 link.  

Once Nitro Pro 12 version is installed, you should be able to activate it using your version 12 serial number.

Kind regards,

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