stuh persky Posted September 28, 2020 Report Share Posted September 28, 2020 even after deactivating the license, the program won't accept the license # on the new computer; i can't use the program on my new computer and the old one has completely crashed. i cannot activate nitro using the license # and the activation portal you have set up. Link to comment Share on other sites More sharing options...
stuh persky Posted September 28, 2020 Author Report Share Posted September 28, 2020 (edited) license #234***-******-****** Edited September 28, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 28, 2020 Official Nitronaut Report Share Posted September 28, 2020 Hi @stuh persky, Thank you for reaching out to us through our Community Forums! Please be aware that your Nitro Pro serial number is a version 12 license and it will only work on a Nitro Pro 12 installation. Kindly uninstall Nitro Pro on your new computer then install Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the Download Nitro Pro 12 link. Once Nitro Pro 12 version is installed, you should be able to activate it using your version 12 serial number. Kind regards, Link to comment Share on other sites More sharing options...
stuh persky Posted September 29, 2020 Author Report Share Posted September 29, 2020 thank you for your assistance. Link to comment Share on other sites More sharing options...
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