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Can't reinstall Nitro 11


J P
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I deactivated my license from my old computer, your online portal says zero activations, but when I try to install on the new computer I still get that my serial number is in use.  

Please help,

Thanks,

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  • Official Nitronaut

Hi @J P,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro Pro license.
Please try to activate again and it should be working now.

Kind regards,
 

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I got a new computer and trying to reinstall Nitro 12 that I had purchased on my old computer, and it won't let me get past the "trial" version.  I don't know where or how to find my activation key from when I purchased previously.  HELP!

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  • Official Nitronaut

Hi @Linnea Bates,

Thank you for reaching out to us through our Community Forums!

I have sent you a private message along with the details of your Nitro Pro 12 serial number.
Please check on it and let me know if you were able to activate your Nitro Pro 12 installation. 

Kind regards,

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  • Official Nitronaut

Hi @Pete Heiser,

Thank you for reaching out to us through our Community Forums!

The Nitro Pro 11 installer can be found from the following location:
https://kb.gonitro.com/knowledgebase#/search/installer/000004464 

Go to the Nitro Pro 11 section then download the Nitro Pro 11 installer that fits your Windows (32bit or 64bit) machine.
If you are still experiencing an installation issue, please take a screenshot of the error message that prevents you from installing Nitro Pro 11.

Kind regards,

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