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Lost serial number


Arturas A
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  • Official Nitronaut
Allain Umailin

Hello @Arturas A,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address. In order to help you in finding your serial number, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

If you purchased this directly through our online store, I will be able to find a record of this. If you purchased through a reseller of Nitro, you will need to contact them directly as we do not have records of their purchases. 

Looking forward to hearing back from you soon.

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8 hours ago, AllainU said:

Hello @Arturas A,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address. In order to help you in finding your serial number, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

If you purchased this directly through our online store, I will be able to find a record of this. If you purchased through a reseller of Nitro, you will need to contact them directly as we do not have records of their purchases. 

Looking forward to hearing back from you soon.

Hello, where send this information?

 

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20 hours ago, AllainU said:

Hello @Arturas A,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address. In order to help you in finding your serial number, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

If you purchased this directly through our online store, I will be able to find a record of this. If you purchased through a reseller of Nitro, you will need to contact them directly as we do not have records of their purchases. 

Looking forward to hearing back from you soon.

Hello, where send this information?

If help.

Nitro pdf was buyed Apr 10, 2020 02:42:32 PDT
Merchant  cleverbridge AG

Description Unit price Qty Amount
Nitro Productivity Suite - #2183xxxx €159.00 EUR 1 €159.00 EUR
Subtotal €159.00 EUR
Total €159.00 EUR
Payment €159.00 EUR

 

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @Arturas A,

Thank you for this information.

To further assist you, I just sent you a private message to provide your serial number.

To reinstall Nitro Pro 13, you may use the following direct MSI installers:

x32 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps.

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