Sten Tool Posted September 29, 2020 Report Share Posted September 29, 2020 Hello, I have a old Nitro Pro 10 license that I would like to move to a new computer. I still have the old installer but for some reason it fails the installation, saying that there is a network error (Tried on several PC-s and still getting the same error). Do you know how to resolve the issue? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 29, 2020 Official Nitronaut Report Share Posted September 29, 2020 Hello @Sten Tool, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 10? Also, a screenshot of the error message you have received after entering your serial number. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Sten Tool Posted September 30, 2020 Author Report Share Posted September 30, 2020 Hello @AllainU I sent the info over private message. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 30, 2020 Official Nitronaut Report Share Posted September 30, 2020 Hello @Sten Tool, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date). You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, kindly delete your .exe installer and download Nitro Pro 10 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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