Compra sin serial

[Felix Lopez Martinez 0]

Buenos días, 

hace una semana hice pedido de una licencia y se pagó a través de paypal. TEngo tanto el nº de pedido como la factura. 

mi correo es soporte@prexxxxxx.es o flopez@prexxxxxx.es

el nº de pedido es: 239xxxxxx

Gracias. 

 

Buy without serial

Good Morning,

a week ago I ordered a license and it was paid through paypal. I have both the order number and the invoice.

my email is support@prexxxxxx.es or flopez@prexxxxxx.es

the order number is: 239xxxxxx

Thank you.

Edited October 1, 2020 by AllainU

[AllainU 0]

Hello @Felix Lopez Martinez,

Thank you for reaching out to us through our Community Forums!

We have checked your Nitro Pro serial number and our server log shows you were able to activate which also generated the Computer ID 'k6f8gsXST2g7SlPttDdp'. To validate this on your end, kindly refer to the attached screenshot:

If you are having issue activating on your second machine, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

In addition, a screenshot of the error message you have received after entering your serial number.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.