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Activation problems after re-install


andrew winks
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andrew winks

Hi

I have reinstalled Nitro Pro on my computer after new SSD install. The activation number (serial number) is not working, message says does not exist. I got to the activation help, do the "deactivate" thing then try again but still says serial doesnt exist. Can you please assist! Thanks, Andrew

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  • Official Nitronaut

Hi @andrew winks,

Thank you for reaching out to us through our Community Forums!

When facing activation issue, especially with error message 'serial number does not exist', this simply means you are applying a serial number that does not fit the version of Nitro Pro.

As an example, let's say your serial number is version 12 but you install Nitro Pro 13 on the computer. You will not be able to activate Nitro Pro 13 because your serial number is for version 12 only. To correct this, you will need to uninstall Nitro Pro 13 then install Nitro Pro 12 so you can activate it using the version 12 license.

Basically, a Nitro Pro serial number will only work based on its version. 

Two things to check when facing this issue:

1. What is the version of Nitro Pro installed on the computer? This information can be located under Help tab > About Nitro Pro.

2. The version of serial number. Our Activation Portal will help you check the serial number and determine its version. Here's the link to your Activation Portal: https://licenses.gonitro.com/prd/portal 

Once you have these information, you will be able to resolve the activation issue by installing the Nitro Pro version that matches your serial number. 

The Nitro Pro installers can be found from the link below:
https://kb.gonitro.com/knowledgebase#/search/installer/000004464 

Kind regards,

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