GrahamRanft 2 Report post Posted October 6, 2020 G'day debug logs 0 byte ones popping up on desktop seem to happen when deleting pages in PDFs- i.e deleting blank pages before printing This was happening back in 2107 version 11 on a search this site any clues / fixes anyone? I note theres a fix - .."This is known issue with 12.16 where it generates a 'debug. log' when opening scanned PDFs. As a work-around, open up Nitro Pro and go to, "File > Preferences > Notifications" and uncheck the option, "Show In-Product Messages"... has this been fixed??? I'll try that anyway. thanks graham Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 6, 2020 Hello @GrahamRanft, Thank you for reaching out to us through our Community Forums! As per your account records, you do have a couple of Nitro Pro versions. Could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 6, 2020 (edited) Hello @GrahamRanft, Thank you for the private message. After checking our resources, this is a known issue with 12.16 where it generates a 'debug.log' when opening scanned PDFs and you are already aware of the work-around. This behavior has been fixed with the release of Nitro Pro 13 and if you are interested in upgrading your Nitro Pro 12, could you please share a copy of the invoice for this purchase? Thank you very much in advance and I am looking forward to hearing back from you. Edited October 6, 2020 by AllainU Share this post Link to post Share on other sites
GrahamRanft 2 Report post Posted October 6, 2020 Dear AllainU Thanks so much for offer ..I really didnt like what NP had become in 13 apart from slow down and it was too much of everyhting [features] that i didnt actually need when what I really needed a low featured version a like 11 and 12 which does all that I do actually need. A cut down version of NP with essential delete, extract pages, convert pages to etc all the things optimise and edit add password. I,e what adobe reader desnt do and without all the business stuff would be a worthwhile addition and fix the scroll slider tab contrast too esp when its very small wiht many paged pdfs which i gather is still not fixed. I can live with the debug issue with this work around. Many thanks for geting back to me so promptly. i will continue with 12 for now thanks. 🙂 take care stay safe - graham Share this post Link to post Share on other sites
