Activation problem after reinstall

[charles stimec]

Hello,

 

I reinstalled Nitro Pro 11 and i have an issue with the activation. My serial number is not accepted.

 

Can you help me ?

 

Thank you

[Allain Umailin]

Hello @charles stimec,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @charles stimec,

Thank you for the private messages.

With the release of Nitro Pro 13, please be informed that we no longer support the version (Nitro Pro 11 and below) of your Nitro Pro as per our Sunset Policy: https://www.gonitro.com/support/sunset-policy that is why we highly recommend that you upgrade by going to our Upgrade Portal https://www.gonitro.com/pro/upgrade 

If you would like to trial our latest product, Nitro Pro 13, you can download it from here:  https://www.gonitro.com/download OR https://www.gonitro.com/pro/try 

It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos 

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

In addition to many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.

[charles stimec]

Ok.... do you have a link to download Nitro Pro 11 ? i just want to reinstall the soft a last time...

Impossible to find the executable on internet.

Thank you

[Allain Umailin]

Hello @charles stimec,

We totally understand.

Please note you may download Nitro Pro 11 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

[Erin Core]

Good morning - Our IT department just did a complete upgrade of my system and I am unable to install the new Nitro Pro serial number I purchased.  Can you please help?

[Allain Umailin]

Hello @Erin Core,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro you would like to install?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Paloma Hernandez]

Hello,

I purchased the Nitro Productivity Suite on 7/30/2020, it was working fine until it signed me out automatically. When I signed back in it gives me the trial version and I can't find a way to activate it. serial number is below, I also tried the instruction in the Nitro Pro Activation Assistant but can't get passed step 2: Open http://gonitro.com/activation , it says to copy and paste to generate a certificate but it wont select the link.

50499x-xxxxxx-xxxxxx

Edited October 12, 2020 by AllainU
Hide sensitive information

[Allain Umailin]

Hello @Paloma Hernandez,

Thank you for reaching out to us through our Community Forums!

We have checked your serial number and our server log shows you were able to activate which also generated the Computer ID '/NtqmGgEIFKilBwZRiKu'. To validate this on your end, kindly refer to the attached screenshot (ComputerID-Deactivate-Button.png):

If you are having issue activating on your second machine, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

In addition, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Paloma Hernandez]

Hello I was able to activate it on my laptop but not my pc,, I'm trying to take a screenshot fn+insert but when I try to paste it into the email I does not do anything.

 

 

 

[Paloma Hernandez]

it says "Activate" I click and it takes me to a second window in which I can't get past step 2:

Open http://gonitro.com/activation on an internet-enabled computer device and paste pre-generated certificate. This will generate a new activation certificate.

I select the ling and nothing happens I also try to copy paste the link but it wont select it.

 

[Allain Umailin]

Hello @Paloma Hernandez,

Based on the information you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, kindly follow these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13263505/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.26 using below offline installers to your PC:

x32 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x64.msi

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps

[Allain Umailin]

Hello @Erin Core,

Thank you for the private message and providing your Nitro Pro 13 serial number.

If you have installed a different version of Nitro Pro on your machine, kindly download and run our Clean Up utility to uninstall your Nitro Pro: 

http://install.nitropdf.com/professional_13263505/install-cleanup/install-cleanup.zip 

Reboot your machine then clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

After that, please download and install Nitro Pro 13.26 using below offline installers:

x32 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x64.msi

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

[Siddharth Chaudhury]

Dear AllainU,

I too faced the same problem. I had bought a Nitro license from Nitro website in August. All was fine till last week the nitro software on my computer showed that I was running an unlicensed trial version. I then followed installed Nitro clean-up tool and re-installed the latest Nitro 13 version, enter the license keys and it started running fine. However today against the same issue has come up.

This is hampering my work. Please advise. I have already sent you a screenshot via private message too.

Regards

Siddharth Chaudhury

[Paloma Hernandez]

On 10/13/2020 at 10:21 AM, AllainU said:

Hello @Paloma Hernandez,

Based on the information you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, kindly follow these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13263505/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.26 using below offline installers to your PC:

x32 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x64.msi

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps

Hello,

This fixed the problem, I was able to install and activate with the instructions above, thank you very much for your help!