Jump to content

Cannot Active...it was all working before


MITCHEL TENDLER
 Share

Recommended Posts

MITCHEL TENDLER

I cannot activate Nitro, it used to work fine since purchasing it on 9/1/2020.

Serial Number: 50XXXXXXXXXXXXX114

The error (see attached) makes it look like there is a network connection error, but I can assure you there isn't.

I enter the serial number and the next screen does not provide a Cert to copy / paste.

For some reason it does not look like I can insert an image from Dropbox or a Tiny URL:

URL1

URL2

Thanks,

Mitch

Edited by AllainU
Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @MITCHEL TENDLER,

Thank you for reaching out to us through our Community Forums!

Based on the screenshots you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, kindly follow these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13263505/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.26 using below offline installers:

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.