Janine Hilbert 0 Report post Posted October 6, 2020 Hi, I have 3 licences, one of them I can't activate - Nitro Pro 12. Could someone please help me? Cheers Janine Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 6, 2020 Hello @Janine Hilbert, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12 you are having issue activating? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Janine Hilbert 0 Report post Posted October 6, 2020 (edited) I have three subscriptions: 234601-xxxxxx-xxxxxx 50491x-xxxxxx-xxxxxx 50499x-xxxxxx-xxxxxx Thanks Janine Edited October 7, 2020 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 7, 2020 Hello @Janine Hilbert, Thank you for this information. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thank you for choosing Nitro and I hope this helps. Share this post Link to post Share on other sites
Janine Hilbert 0 Report post Posted October 7, 2020 Thank you. Can you also tell me, how I can check which email address is attached to which licence? Cheers Janine Share this post Link to post Share on other sites
Janine Hilbert 0 Report post Posted October 7, 2020 Also, I can't find a help tab. Share this post Link to post Share on other sites
