Activation Issue

[Janine Hilbert]

Hi,

I have 3 licences, one of them I can't activate - Nitro Pro 12.  Could someone please help me?

 

Cheers

 

Janine

[Allain Umailin]

Hello @Janine Hilbert,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12 you are having issue activating?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Janine Hilbert]

I have three subscriptions:

234601-xxxxxx-xxxxxx

50491x-xxxxxx-xxxxxx

50499x-xxxxxx-xxxxxx

 

Thanks

Janine

Edited October 7, 2020 by AllainU

[Allain Umailin]

Hello @Janine Hilbert,

Thank you for this information.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

[Janine Hilbert]

Thank you.

Can you also tell me, how I can check which email address is attached to which licence?

Cheers

 

Janine

[Janine Hilbert]

Also, I can't find a help tab.