Cannot upload signature - unable to process image

By Lindsey McKinney, October 7, 2020 in Nitro Sign

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Lindsey McKinney 0

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Posted October 7, 2020

Hi,

I'm trying to upload a custom sig file I have in both PNG and JPG formats. None of them work (but they work fine on other e-signature platforms).

It keep getting "We were unable to process your image. Please try again or try uploading a different image." I've tried about 10 different images!

What are the requirements for images? The file sizes are small (< 10kB) and I've tried various colour depths, greyscale vs colour, B&W only and none are accepted.

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