Nitro pro Zero activation as per portal, but canot activate

[NS S]

Hello,

One of my colleague facing a strange issue, he recently moved to a new laptop and re-installed nitro pro, but when activation the wizard says, maximum number of activation exceeded, however checking online portal (https://licenses.gonitro.com/prd/portal) number of activation shows "0". Strangely I installed the app in my computer with the same serial, it immediately activates. Could you please help me? 

 

[NS S]

8 minutes ago, NS S said:

Hello,

One of my colleague facing a strange issue, he recently moved to a new laptop and re-installed nitro pro, but when activation the wizard says, maximum number of activation exceeded, however checking online portal (https://licenses.gonitro.com/prd/portal) number of activation shows "0". Strangely I installed the app in my computer with the same serial, it immediately activates. Could you please help me? 

 

[Allain Umailin]

Hello @NS S,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[NS S]

1 hour ago, AllainU said:

Hello @NS S,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Hi Allain,

Thank you, PM sent.

[Allain Umailin]

Hello @NS S,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[Rhoad Runner]

Hello, I am having the same situation after my computer crashed and had to buy a new one.  Here's my info.  Thanks!

Serial Number	23460x-xxxxxx-773xxx
Version	11
Status	active
Number of Activations	0
Number of Activations Allowed	2

Edited October 8, 2020 by AllainU

[Allain Umailin]

Hello @Rhoad Runner,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates    

However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

Edited October 8, 2020 by AllainU

[NS S]

14 hours ago, AllainU said:

Hello @NS S,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

Thanks a lot Allain. I just got reply from my colleague that the activation was successful.

Thanks again,

NS.