Activation Key Not Working :( Please Help!

[Jacob Class 0]

Hello, I purchased Nitro Pro 12 back in 2018 and have since purchased a new computer. I have tried putting my Nitro Pro on my new computer, as well as re-installing on my old computer after formatting it. Each time I try to re-install Nitro I receive an error message saying I've reached the maximum number of installations. Now I have gone to licenses.gonitro.com/prd/portal and deactivated my licenses. I have also completely uninstalled Nitro Pro and installed it again. I have also checked to make sure I am installing Nitro Pro 12 specifically, which I am. I cannot seem to fix this issue and haven't been able to use my software in over a year. I reached out via chat and they told me my best bet was to come here for help.

Someone please help!

[AllainU 0]

Hello @Jacob Class,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

[Jacob Class 0]

Holy cow that worked! Thank you so much!