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Error Code 0x00000000


Mauricio Jaime
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Mauricio Jaime

Hi, I just changed my laptop and deactivate my license of NitroPro on the last laptop, and installed it on my new laptop, but when trying to open a PDF it says "the document can not be opened. Error code 0x00000000". 

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  • Official Nitronaut

Hi @Mauricio Jaime,

Thank you for reaching out to us through our Community Forums!

I have seen this error message but I need to get more information first to better troubleshoot the issue. 
Please provide details to the following:

1. The version of Nitro Pro installed on your computer. This can be located under the Help tab > About Nitro Pro.
2. The serial number you used to activate the software.
3. Generate the SupportTools log. Open Nitro Pro then navigate to Help tab > Support Tools. Under Support tab, click Save to File then save the file. 

You can send these information through private message (mouse hover my profile then click the 'Message' link).

Kind regards, 

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