Pages blacked out when I erase or redact

[Jeffrey Long 0]

A recent Nitro 12 bug... when I redact or erase any portion of a page, the entire page becomes black but I can see a white box surrounding the area of the desired redacted/erased area... the whole page is black with any erasure or redaction, though.

Thoughts?

[AllainU 0]

Hello @Jeffrey Long,

Thank you for reaching out to us through our Community Forums!

I have checked your account records and I can see you upgraded your Nitro Pro 12 to version 13.

Have you tried upgrading to the latest version and try again our Redact feature?

Thank you very much in advance and I am looking forward to hearing back from you.