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Recovering lost serial number


Graham Jay
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Former IT Consultant installed Nitro Pro on our computers which we purchased and paid for. Have shifted offices and don't have serial numbers to reactivate. Seeking someone to confirm purchase in name of Statewide Assets Pty Ltd and serial numbers to reactivate. Have installation ID and Compute ID on one of the old computers if this will help.

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  • Official Nitronaut

Hi @Graham Jay,

Thank you for reaching out to us through our Community Forums!

I understand that you are looking for your Nitro Pro serial number.
We need a purchase information to search for the serial number. Please be aware that we cannot locate/determine the serial number based on installation or computer ID. 

Our merchant (Cleverbridge) sends an invoice to the email address of the person who purchase the license. This invoice contains an order reference number. 

I recommend reaching out to the person who purchased the license to obtain the information so we could check on it.

Kind regards, 

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