Brian Wood Posted October 15, 2020 Report Share Posted October 15, 2020 I would like to upgrade my old nitro PDF Pro 6 license to the latest version but when I enter in my license it says it is unable to be validated. How can I upgrade? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 15, 2020 Official Nitronaut Report Share Posted October 15, 2020 Hello @Brian Wood, Thank you for reaching out to us through our Community Forums! I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The email address used to purchase Nitro Pro 6. -A copy of the order invoice. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 16, 2020 Official Nitronaut Report Share Posted October 16, 2020 Hello @Brian Wood, Thank you for your patience. An adjustment has been made on your Nitro Pro 6 license so please try upgrading it again to Nitro Pro 13 with a discounted rate through our Upgrade Portal. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Ron Markovich Posted January 5, 2021 Report Share Posted January 5, 2021 I have the same problem. I want to upgrade from version 6. I had to rebuild my computer and kept being unable to reload version 6. I figured it might be time to upgrade. I went to the upgrade window, entered my serial number and received a message to contact support. Can someone help my purchase the upgrade? Ron M Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 6, 2021 Official Nitronaut Report Share Posted January 6, 2021 Hello @Ron Markovich, Thank you for reaching out to us through our Community Forums! I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The email address used to purchase Nitro Pro. -A copy of the order invoice or a picture of the CD Sleeve with the serial number (if you purchased it from a retail store). Looking forward to hearing back from you soon. Link to comment Share on other sites More sharing options...
Ron Markovich Posted January 6, 2021 Report Share Posted January 6, 2021 Ronald Markovich rpmchem@live.com or rpmchem@comcast.net Purchased at Fry's. Trying to locate the receipt Picture or CD Sleeve attached. I have pictures of the other documentation but don't see how to attach. Link to comment Share on other sites More sharing options...
Ron Markovich Posted January 6, 2021 Report Share Posted January 6, 2021 Can you provide an email where I can send the PDF files with the requested documentation. I had an old account with the software registered. At that time my username was rpmchem. Ron Markovich Link to comment Share on other sites More sharing options...
Ron Markovich Posted January 6, 2021 Report Share Posted January 6, 2021 At the very least, I you aren't going to facilitate my upgrade purchase; I need help being able to use my current version. No matter what I do; I keep getting the error that the software was previously loaded on another machine. I have edited my registry, I have deactivated, I have done a fix, I have removed and reloaded the software multiple times. No matter what I do the error message pops up at soon as I try to start the software. Ron Markovich Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 7, 2021 Official Nitronaut Report Share Posted January 7, 2021 Hello @Ron Markovich, Thank you for your response and patience. While we are checking our resources, kindly download and run our Clean Up utility to delete traces of previous installations then reboot your machine: http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip After reboot, try reinstalling your Nitro Pro 6 using your installer. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Ron Markovich Posted January 7, 2021 Report Share Posted January 7, 2021 I sent an email to you with the requested documents. Ron m Link to comment Share on other sites More sharing options...
Ron Markovich Posted January 7, 2021 Report Share Posted January 7, 2021 I was able to successfully reinstall and use my Nitro PDF. However, I would like to finally upgrade. Did you receive my message with an attached PDF that should have all the information you requested. Regards, Ron M Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 2, 2021 Official Nitronaut Report Share Posted April 2, 2021 Hello @Ron Markovich, I trust you are doing great today and thank you for your patience. We are pleased to inform you that necessary adjustments has been executed on your account so please try upgrading again to version 13 with discounted rate. Thank you for choosing Nitro and please do not hesitate to reach out again if you have further questions. Link to comment Share on other sites More sharing options...
Ron Markovich Posted April 2, 2021 Report Share Posted April 2, 2021 (edited) Allain, I was excited to receive your email but when I went to the updgrade site and entered my old serial number: 2346xx-xxxxxx-xxxxxx. I receive the following message: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Edited April 2, 2021 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 2, 2021 Official Nitronaut Report Share Posted April 2, 2021 Hello @Ron Markovich, Please try 2346xxx-553xxx-xxxxxx. Replace 552 by 553 and let me know how you go. Link to comment Share on other sites More sharing options...
Ron Markovich Posted April 2, 2021 Report Share Posted April 2, 2021 That worked. I have purchased, installed and activated! Thank you very much!! Link to comment Share on other sites More sharing options...
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