Brian Wood 0 Report post Posted October 15, 2020 I would like to upgrade my old nitro PDF Pro 6 license to the latest version but when I enter in my license it says it is unable to be validated. How can I upgrade? Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 15, 2020 Hello @Brian Wood, Thank you for reaching out to us through our Community Forums! I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The email address used to purchase Nitro Pro 6. -A copy of the order invoice. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 16, 2020 Hello @Brian Wood, Thank you for your patience. An adjustment has been made on your Nitro Pro 6 license so please try upgrading it again to Nitro Pro 13 with a discounted rate through our Upgrade Portal. Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
Ron Markovich 0 Report post Posted January 5 I have the same problem. I want to upgrade from version 6. I had to rebuild my computer and kept being unable to reload version 6. I figured it might be time to upgrade. I went to the upgrade window, entered my serial number and received a message to contact support. Can someone help my purchase the upgrade? Ron M Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 6 Hello @Ron Markovich, Thank you for reaching out to us through our Community Forums! I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me? -The full name and address of the purchaser -The email address used to purchase Nitro Pro. -A copy of the order invoice or a picture of the CD Sleeve with the serial number (if you purchased it from a retail store). Looking forward to hearing back from you soon. Quote Share this post Link to post Share on other sites
Ron Markovich 0 Report post Posted January 6 Ronald Markovich rpmchem@live.com or rpmchem@comcast.net Purchased at Fry's. Trying to locate the receipt Picture or CD Sleeve attached. I have pictures of the other documentation but don't see how to attach. Quote Share this post Link to post Share on other sites
Ron Markovich 0 Report post Posted January 6 Can you provide an email where I can send the PDF files with the requested documentation. I had an old account with the software registered. At that time my username was rpmchem. Ron Markovich Quote Share this post Link to post Share on other sites
Ron Markovich 0 Report post Posted January 6 At the very least, I you aren't going to facilitate my upgrade purchase; I need help being able to use my current version. No matter what I do; I keep getting the error that the software was previously loaded on another machine. I have edited my registry, I have deactivated, I have done a fix, I have removed and reloaded the software multiple times. No matter what I do the error message pops up at soon as I try to start the software. Ron Markovich Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 7 Hello @Ron Markovich, Thank you for your response and patience. While we are checking our resources, kindly download and run our Clean Up utility to delete traces of previous installations then reboot your machine: http://install.nitropdf.com/professional_12163574/install-cleanup/install-cleanup.zip After reboot, try reinstalling your Nitro Pro 6 using your installer. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
Ron Markovich 0 Report post Posted January 7 I sent an email to you with the requested documents. Ron m Quote Share this post Link to post Share on other sites
Ron Markovich 0 Report post Posted January 7 I was able to successfully reinstall and use my Nitro PDF. However, I would like to finally upgrade. Did you receive my message with an attached PDF that should have all the information you requested. Regards, Ron M Quote Share this post Link to post Share on other sites
