Polly Smalley 0 Report post Posted October 19, 2020 I have my serial number and have deactivated on my old laptop and now cant download on new laptop to reactivate my serial number why? Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted October 20, 2020 Hi @Polly Smalley, Thank you for reaching out to us through our Community Forums! Please be aware that a version 9 serial number will only work on a Nitro Pro 9 installation. Also, Nitro Pro 9 is already discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy#sunsetPolicy Aside from known issues and bugs found in older versions, there are also security vulnerabilities present in it and for this reason, access to the Nitro Pro 9 installer is no longer available. Nitro offers a discounted upgrade price on older version of Nitro Pro licenses. You can upgrade your version 9 license to version 13 through our upgrade portal - https://www.gonitro.com/support/upgrade Once the license is upgraded, you will receive a version 13 serial number. A license that will allow you to activate a Nitro Pro 13 installation. Kind regards, Share this post Link to post Share on other sites
